Pre-Booking
General Information
Pre-Book Hub
- Can I make a booking for a specific date if I have multiple different pass types?
- What pass types does this pre-booking hub apply to?
- Where can I access the hub from?
- I’m trying to book for a date however it is greyed out – how come?
- How do I add my friend/family member’s Pass to my booking hub?
- I want to make a change to an existing booking – how do I do that?
No-Show Policy
- What happens if my email has changed since I purchased the pass? Will I still receive a strike email?
- I’m not able to attend a booking I’ve already made and I want to avoid a strike, how do I cancel this?
- One of the passes under my order number have 3 strikes but my other ones don’t, what happens to the other passes?
- What happens to my other bookings in those 14 days if I’m ‘blacked out’?
- What does it mean if I am emailed saying my pass has entered the 14-day blackout period once I’ve missed x3 pre-books within 90 days?
- What if my pass doesn’t scan?