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  1. Merlin Annual Pass UK Official Site - UK's Largest Theme Park & Family Fun Destination
  2. Pre-Booking

Articles in the section

  • General Information
  • Pre-Book Hub
  • No-Show Policy
  • Who needs to Pre-Book?
  • Troubleshooting

Pre-Booking

General Information

  • How do I pre-book?
  • Blackpool Attractions Update
  • Standard/Premium Exclusion Date Changes FAQ
  • Do I have to Pre-book?
  • Can I pre-book before my physical Pass arrives?
  • I can’t visit on the date I’ve booked, what should I do?

Pre-Book Hub

  • Can I make a booking for a specific date if I have multiple different pass types?
  • What pass types does this pre-booking hub apply to?
  • Where can I access the hub from?
  • I’m trying to book for a date however it is greyed out – how come?
  • How do I add my friend/family member’s Pass to my booking hub?
  • I want to make a change to an existing booking – how do I do that?
See all 13 articles

No-Show Policy

  • What happens if my email has changed since I purchased the pass? Will I still receive a strike email?
  • I’m not able to attend a booking I’ve already made and I want to avoid a strike, how do I cancel this?
  • One of the passes under my order number have 3 strikes but my other ones don’t, what happens to the other passes?
  • What happens to my other bookings in those 14 days if I’m ‘blacked out’?
  • What does it mean if I am emailed saying my pass has entered the 14-day blackout period once I’ve missed x3 pre-books within 90 days?
  • What if my pass doesn’t scan?
See all 12 articles

Who needs to Pre-Book?

  • How do I pre-book for under 0.9 metres?

Troubleshooting

  • Adding Passes to the Portal: Troubleshooting
  • Pass Verification Failed, please check your Pass number and try again.
  • Date Greyed Out

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