To make sure your Passes are linked to your portal account, the email you used to create your account must match the email used to purchase the Passes. If they don’t match, a verification request will be sent to the email associated with the payment.
For the user trying to add the Pass, they will receive a message on the Portal saying that an email has been sent for verification. The email address associated with the Pass payment will then receive a verification email, and all they need to do is click "accept".
If you're having trouble adding your Passes to the portal, here are a few things to check:
- What email address did you use to create your portal account? Is it the same email address you used to purchase the Passes? If not, please check the email address used to purchase the Passes.
- Did you use Google Pay or Apple Pay to pay for the Passes? If you used Google Pay or Apple Pay, it may have overridden the email you entered during checkout. Please check the email linked to your Google Pay or Apple Pay account.
- Did you receive an email confirmation when you purchased your Passes? If you did not receive a confirmation email with your Digital Passes attached, it’s likely the email address entered was misspelt. If this is the case, please get in touch with customer services to have this corrected.
Click here to see how you can contact customer services.