Pass Verification Failed, please check your Pass number and try again.
- There are 3 reasons you may see this message:
- The wrong Pass type has been selected
- There’s a typo in your Pass ID number
- Your Pass has expired/deactivated due to missed payments
- If you see this message, please go through the following steps before getting in touch with us:
- Check you’re using the correct Pass type
- This is written on your Pass
- Premium and Gold look similar, but they’re different!
- Standard and Discovery are also different Pass types
- Double-check your Pass ID number is written correctly
- You should be entering your 18 digit pass ID number – this is the long number under your barcode
- Please just write in the number – you don’t need the ‘ID’ part at the start
- Try copying and pasting it from your confirmation email
- Try using the ‘Scan Pass’ feature
- If you pay for your Pass annually, check your Pass expiry date
- You can see this on your physical or digital pass
- If you pay for your Pass monthly, check your payments are up to date
- You can check this on your Payment Portal here
- Or check your bank statement to see if a payment came out on the expected date