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  1. Merlin Annual Pass UK Official Site - UK's Largest Theme Park & Family Fun Destination
  2. Pre-Booking
  3. No-Show Policy

No-Show Policy

  • What happens if my email has changed since I purchased the pass? Will I still receive a strike email?
  • I’m not able to attend a booking I’ve already made and I want to avoid a strike, how do I cancel this?
  • One of the passes under my order number have 3 strikes but my other ones don’t, what happens to the other passes?
  • What happens to my other bookings in those 14 days if I’m ‘blacked out’?
  • What does it mean if I am emailed saying my pass has entered the 14-day blackout period once I’ve missed x3 pre-books within 90 days?
  • What if my pass doesn’t scan?
  • What if something happens and I can’t cancel in time?
  • Why is this policy being introduced?
  • Why have you made this change?
  • What happens if I miss three visits?
  • I forgot to cancel my tickets – will I get a strike?
  • My disability makes it difficult for me to cancel, will I be penalised under the No-Show policy?
  • Why do I have to cancel my pre-booked tickets if I can’t go?
  • What is the No-Show policy?

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