How can we help?

• Covid-19 – Information for Guests
• What are the photo requirements?
• Do you offer Disability Guides for the attractions?
• What are the exclusions for a Standard Merlin Pass?
• Do I need to pre-book my entry as a Merlin Annual Pass holder to visit the attractions as they re-open?
• How can I contact you?
• Can I contact you via Live Chat?
• Do I need to pre-book my entry as a Merlin Membership Pass holder to visit the attractions as they re-open?
• What is the difference between a Merlin Membership and a Merlin Annual Pass?
• I have a Merlin Membership, can I change my payment date?