How can we help?

• Covid-19 – Latest Updates
• Do I need to pre-book my entry as a Merlin Pass holder to visit the attractions?
• Will my Merlin Annual Pass be extended due to the November National Lockdown?
• Can I currently buy a new Merlin Annual or Membership Pass?
• Will my Merlin Monthly Membership payments by suspended due to the November National Lockdown?
• Do you offer Disability Guides for the attractions?
• What are the exclusions for a Standard Merlin Pass?
• Can I currently Renew my Merlin Annual Pass?
• What are the photo requirements?
• How can I contact you?
• Can I contact you via Live Chat?
• What is the difference between a Merlin Membership and a Merlin Annual Pass?
• I have a Merlin Membership, can I change my payment date?