How can we help?

• Do I need to pre-book my entry as a Merlin Pass holder to visit the attractions?
• My physical card hasn't arrived yet, Can i still pre-book?
• What are the photo requirements?
• How do I apply for a Carer Pass?
• Do you offer Disability Guides for the attractions?
• How can I contact you?
• Can I contact you via Live Chat?
• Can I still buy a Standard or Premium Merlin Annual Pass?
• If i Renew my Annual Pass early, does my new pass start when my old one expires?
• Can I currently Renew my Standard or Premium Merlin Annual Pass?
• What are the exclusions for a Standard Merlin Pass?
• Am I currently able to purchase a Merlin Membership?
• I have a Merlin Membership, can I change my payment date?