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  1. Merlin Annual Pass UK Official Site - UK's Largest Theme Park & Family Fun Destination
  2. Getting Started

Articles in the section

  • General Information
  • Merlin Pass Information
  • Receiving Your Pass
  • Monthly Membership Payment Portal
  • Troubleshooting

Getting Started

General Information

  • Can I get a gift voucher for a Merlin Annual Pass?
  • What type of photo should I put on my Pass?
  • How many people can use one Pass?
  • Merlin Annual Pass Glossary – What do all these words mean?!
  • Can I upgrade/downgrade my Membership?
  • Can I add another person to my Membership?
See all 8 articles

Merlin Pass Information

  • What is the Merlin Discovery Pass?
  • What is the Merlin Silver Pass?
  • What is the Merlin Gold Pass?
  • What is the Merlin Platinum Pass?
  • Can I still get a Standard/Premium Pass?
  • What is the difference between a Merlin Annual Pass and a Merlin Monthly Membership?
See all 10 articles

Receiving Your Pass

  • How long does delivery take?
  • I haven’t received my physical Merlin Pass.
  • I haven’t received my confirmation email, what should I do?
  • I bought my pass at an attraction, how do I redeem it?

Monthly Membership Payment Portal

  • How do I access my Payment Portal?
  • What happens if I miss a payment?
  • Can I change the payment date for my Monthly Membership?
  • I need to change the payment card for my Monthly Membership, what do I do?
  • I have a Merlin Membership, can it be paid off in advance?

Troubleshooting

  • My Pass isn’t scanning – what do I do?
  • What do I do if my physical Pass has been lost/stolen?

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