If you purchased Gold or Platinum, you should receive your physical Pass within 30 days of purchase. Discovery, Silver, and Carer’s Passes are digital only – you won’t receive these in the post.
- Please check for an email from Nitecrest
- This will advise if there was a problem processing or shipping you Pass and what you will need to do next
- Please check your junk/spam inbox too
- If you don’t have an email from Nitecrest, please get in touch with us here
- Please include your order number in your email