Whether or not you can cancel your Merlin Monthly Membership depends on when you purchased it and if you have used it.
Please have a look at the criteria below to confirm if you are eligible for a cancellation.
Purchased less than 14 days ago
- If you purchased your Pass less than 14 days ago, you are still within your cooling off period
- If you haven’t used your Pass, we can cancel your Pass and offer you a full refund, please complete this form.
Purchased over 14 days ago, less than 12 months ago
- Merlin Monthly Memberships have a minimum term of 12 months
- If you are outside your cooling off period and have not completed your minimum 12 months, we would not be able to cancel your Membership
- If you wish to cancel your Membership due to medical reasons, please do send us a signed letter from your GP or another medical professional confirming this so we can look into this for you
Purchased over 12 months ago
- If you have completed your 12 months and wish to cancel all passes on the order, please visit your membership portal here. You will need your 9 digit order number and email address.
- If you only wish to cancel 1 or 2 passes on the order please complete this form.