Submit a request

Please enter the details of your query so a member of our team can respond to you as soon as possible.

Please note: We will only be able to provide you the link to redeem a Carer Pass if you have already purchased your Discovery, Silver, Gold or Platinum Merlin Annual Pass. The Carer Pass will be fulfilled digitally.

Please provide the First and Last Name of the Passholder who requires a carer - the Carer Pass will be transferable between carers and therefore the Carer Passes will have the name, date of birth and a photo of the guest with additional needs.

Please select the type of Merlin Annual Pass you have purchased

I confirm that I have purchased a Merlin Annual Discovery, Silver, Gold or Platinum Pass and require a Carer pass and that I have provided suitable documentation attached to confirm the guest/s with additional needs require/s a carer when visiting the attractions. I understand that the Carer pass will be issued digitally and that the Carer Pass will only be used at attractions in conjunction with guest with additional needs passholder in attendance.

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