When will these new exclusion dates kick in?
The new exclusion dates will apply as of January 1st 2023.
Will the price of my Pass increase in 2023?
No, you will continue to pay your existing tariff until at least 31st December 2023.
How much will my Pass be in 2024?
We will be in touch at least six weeks before any changes to your monthly tariff to allow you plenty of time to plan.
What happens if I want to visit on an excluded day?
If you wish to visit on an excluded date you can purchase a ticket at a special Passholder discounted rate through our Restriction Date Tickets. Please note: these tickets are only available for selected attractions, and are subject to availability. These can be purchased here: https://www.merlinannualpass.co.uk/passholder-hub/perks/restriction-day-upgrade-tickets/
When will the new pre-booking hub be launched?
We are currently rolling our pre-booking hub to different pass types – expect an email once we open up the portal to your pass tier!
How does the new pre-booking portal work?
For more information on our pre-booking portal, please take a look at https://www.merlinannualpass.co.uk/platinum-prebook/. Please note that this is a gradual rollout to different pass tiers – expect an email when this function becomes available to your pass tier!