This policy means that if you don't attend one of your pre-booked visits, you will receive a strike on your Pass. If you receive 3 strikes within a 90 day period, your Pass may be entered into a 14 day blackout period. During this period, you will not be able to make any bookings.
We do appreciate that sometimes there are extenuating circumstances meaning that you are unable to cancel your booking before the day of your visit. In these situations, please do get in touch with us and we will be able to discuss your options with you.