You can now reschedule or cancel your pre-book reservation via the Booking Portal!
How to amend your booking
- Access the Passholder Pre-booking Portal. You can either do this by following the 'Manage my Booking' link on the confirmation email or by following the link on the attraction webpage above.
- Select the booking you want to change.
- Modify your date and time. A list of available dates and times will appear.
- Click 'save changes'. You will receive a new email confirmation to the email on your booking.
Please remember you can only amend your booking a certain number of times. The number of amends you have remaining is shown under the calendar.
How to cancel your booking
Cancelling for your entire group? Amend your booking via Passholder Pre-booking Portal (see instructions above), and cancel your booking by clicking 'suspend reservation'. If your group is planning another date, access the Booking Portal and reschedule your new visit date using your existing booking, or simply create a new order when you’re ready.
Some of your group can no longer visit? Please fill in this form to cancel tickets for those no longer able to make it.