Your Merlin Membership pass/es will be with you 3-5 working days from the first working day after purchase.
If you wish to visit one of our attractions before you receive your pass/es, you can gain entry by presenting ALL of the below documentation:-
- Your order confirmation email
- Photo Identification (Drivers License or Passport)
- The Payment Card that is assigned to your Merlin Membership
Failure to present all 3 will result in refusal of admission to the chosen attraction*
The process outlined above is applicable only within the first 5 days of your Merlin Membership being activated, after this time you will be required to present your physical pass/es*
*Please Note: Refunds will not be issued for tickets purchased as a result of not presenting either your correct documentation or physical pass.