If you are a Merlin Platinum Passholder and have additional needs and require assistance on your visits to our attractions, we issue one complimentary Merlin Platinum Pass per disabled Passholder to be used by any carer - this is transferable between carers and therefore the Carer Passes will have the name, date of birth and a photo of the guest with additional needs.
To obtain a complimentary carer pass, just purchase your Merlin Platinum Pass online and then click here to complete a form and receive a unique code to redeem your digital Carer Pass online. You are unable to apply for a Merlin Platinum Carer Pass at an attraction.
The Guest Support Team will endeavour to respond to your request within 48 hours.
Please note: In order to claim your Carer's Pass you will be required to attach a DLA/PIP Letter, Blue Badge (Front and Back) or a GP / Medical Specialist Letter advising the guest requires 1:1 support for the guest who requires a carer for this Pass to be issued. Documentation should be dated within the last 2 years, documentation dated later than this may be rejected. The digital redemption of a Carer Pass is applicable for Merlin Discovery, Gold or Platinum Passholders requiring a Carer Pass only.