If you have purchased New Merlin Annual Passes, these will take 3-5 working days to arrive and are tracked. After purchase, you will receive an email advising on delivery information including a tracking number which can be tracked online https://www.dhl.co.uk/en/express/tracking.html Please also check your junk or spam folder.
Articles in this section
- I haven't received my Pass/es, what do I do?
- When does my Merlin Annual Pass/es start?
- Can I collect my Merlin Annual Pass/es at an attraction?
- How long do passes take to arrive?
- What is the Print and Post service?
- Do I have to pay for print and post?
- Will all family members need to be present to collect my Merlin Annual Passes I have purchased online?