We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
You'll see the Live Chat option available on our Help Centre when we have advisers available to chat – generally, this is available Monday - Friday 10am - 4pm.
You can call us on 01372751411 (local rate number) Monday - Friday 9am - 4pm or weekends and bank holidays 9am - 3pm.
Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form
Please note: Due to increased demand we currently have a 2 week response time.
Feedback on a visit, or experience
If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form
Typically, we personally respond to emails within 7 days.