We know that you may have some questions before or after purchasing a Merlin Pass so we’ve developed our Help Centre. Simply use the search bar at the top of the page to find the answers to our most frequently asked questions.
You'll see this option below when we have advisers available to chat – generally this is available between 9am – 5pm daily.
Drop us a Line
If you need to send us an email or ask a question you can use our Guest Contact Form
Feedback on a visit or experience
If you would like to feedback on a visit to an attraction or any part of your Merlin Pass experience, please click here to complete our Guest Feedback Form
Typically, we personally respond to emails within 7 days.