How can I give feedback regarding my Merlin Pass? Here at Merlin Entertainments we appreciate all kinds of feedback. If you would like to give feedback regarding your Merlin Annual Pass, please complete our Guest Feedback Form Related articles Can I contact you via live chat? How can I contact you? Do I get a discount on Short Breaks at the Resort Theme Parks? Can I freeze my Merlin Pass? Can I renew my Carer pass when I renew my Merlin Pass/es?