Making sure our attractions are accessible to everyone is exceedingly important to us and we recognise that some of our guests require two carers in order to do this.
For us to authorise a second Carer’s Pass, we require a letter from a Doctor or Medical Specialist dated within the last 2 years (subject to change), confirming that the disabled Pass holder would require this additional carer when visiting our attractions across the UK.
The letter must be printed on Letter Headed Paper and/or be ink stamped by the establishment (Doctor's Surgery, Hospital, etc). This can only be authorised and arranged by the Merlin Annual Pass Team via the link below and not at the attraction.
Please note: we are unable to accept any documentation that can be edited or letters from a non-medical professional such as Social Workers, Therapists or the Local Authority.
Click here to contact the team and send your documents.