We do advise that all family members be present when collecting Passes*, however if this is not possible you will be required to take along a clear, passport style photograph enlarged and printed on A4 paper (not on the screen of a device). This will allow the team member to create the Pass.
Please note that all members will need to be present if collecting your Passes at the London Eye as they are unable to accept photographs.
Any Passes on the same order, must be collected at the same time.
*Please note: Only Merlin Annual Pass Renewals can be collected from an attraction.