Please send your freeze request by clicking here; please also ensure any signed documentation is attached, which has been signed from a Doctor/GP that specifically stating that you are unable to attend our attractions with the length of time you will be unable to attend for. It is within Merlin’s discretion to freeze a Merlin Annual Passes.
I didn’t know I could freeze my Pass. I've not used it for several months, can I back date it?
Any changes to your circumstances need to be reported to the team as soon as possible in order for us to freeze your Passes. Unfortunately under no circumstances will we be able to backdate Passes for any lost time.