Please send your freeze request by clicking here; please also ensure any signed documentation is attached, which has been signed from a Doctor/GP that specifically stating that you are unable to attend our attractions with the length of time you will be unable to attend for. It is within Merlin’s discretion to freeze a Merlin Annual Passes.
Any changes to your circumstances need to be reported to the team as soon as possible in order for us to freeze your Passes. Unfortunately under no circumstances will we be able to backdate Passes for any lost time.
Please note: At this time we do not offer the option to freeze Merlin Membership Passes.
* Information for guests during Covid-19.
We understand this is a very uncertain time, especially for those aged 70 or over and for those with underlying health conditions. To protect our customers and our staff members, Merlin Entertainments has taken the decision to close its attractions. If you have a Merlin Annual Pass, we will be automatically extending your Pass(es) for the duration of time that our attractions are closed.